External Supplier Relationship Manager (m/f)

Novartis Technical Operations
Division Novartis Technical Operations
Geschäftseinheit NTO EXTERNAL SUPPLY
Standort Holzkirchen (near Munich)
Funktionsbereich Technical Operations
Art der Stelle Vollzeit
Anstellungsverhältnis Regular
StellenID 241957BR


External Supplier Relationship Manager (ESO Supplier Relationship Manager) (m/f)

Lead all interactions with third party organizations through account plans, targets and projects to maximize collaboration and value creation between the parties. Ensure a systematic, enterprise-wide assessment of supplier assets and capabilities to cover the needs in line with the Novartis strategy. Lead a cross-functional Supplier Relationship Team (SRT) to ensure complete product and process oversight, drive performance improvements in all functional areas (quality, supply chain, procurement, and life cycle management).

• Lead Supplier Relationship Teams (SRT’s) based on technologies, comprised of quality, supply chain, sourcing, technical functions inc. validation, GMP, HSE to ensure Novartis standards are met
• Organize business review meetings, where key stakeholders and technical experts meet to discuss joint opportunities, potential roadblocks to collaboration, activities and resources required, and share strategies and relevant market trends
• Manage performance of the suppliers and SRT’s
• Serve as primary point of escalation for issues/KPIs
• Set targets for the suppliers’ KPI dashboards
• Set goals for SRT members with functional heads
• Review KPIs with suppliers and internal teams
• Ensure implementation of CAPAs
• Communicate changes and issues with suppliers
• Set resource plans and budgets for the SRT
• Lead major projects to improve supplier performance
• Create and follow Project and account plans (capacity, saving, changes)
• Write 3-5 year strategic plans for accounts
• Provide technical expertise in area of responsibility
• Lead and review continuous improvement projects
• Prioritize and lead innovation ideas in collaboration with suppliers
• Assure the SRT has “one voice” to third parties
• Coordinate across functions and leadership teams

Technical Operations


• Technical Degree with additional qualification in Economics or vice versa
• Minimum of 8 - 10 years managerial experience in an operational environment, especially pharmaceutical manufacturing
• Excellent communication and networking skills, ability to manage senior stakeholders
• English (fluent) and any other European Language (min. intermediate)

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